Help & Info
Personalisation
Make it truly yours! Once you place an order with personalization, we’ll be in touch to confirm all the details. Please allow 7–10 days for your custom piece to be carefully handcrafted and ready to charm.
Shipping Policy
We ship all orders via EASYSHIP and Aus Post to ensure your Palm & Pearl pieces arrive safely and in style. We utilise a variety of couriers.
Delivery Options:
Standard Service: Typically 1–5 business days
Express: 2–3 business days
Shipping Schedule:
Orders are dispatched twice weekly, on Mondays and Thursdays.
We aim to get your jewellery to you as quickly as possible, with a little Palm & Pearl charm along the way!
Returns, Exchanges & Refunds
Due to the handmade nature of our products, we do not offer refunds, exchanges, or store credit for change of mind. Custom-made and personalised items are final sale and cannot be returned or refunded unless deemed faulty.
If you receive an item that is faulty, damaged, or incorrect, please contact us within 14 days of receiving your order at info@palmandpearl.com.au, including:
- Your order number
- A description of the issue
- Clear photographs of the item and fault
Once we have reviewed your claim, we will provide instructions for returning the item if required. Items must not be returned without prior approval. Where a return is approved, the item must be securely packaged and sent to the address provided by our team. We recommend using a tracked shipping service, as Palm & Pearl cannot accept responsibility for items lost in transit. Where required under Australian Consumer Law, we will provide a repair, replacement, or refund.
For any questions regarding your order, please contact us at info@palmandpearl.com.au and we’ll be happy to assist
Please Note:
Returns are at the sender’s cost.